General Terms and Conditions (AGB)

English translation for convenience — the German version is legally binding and authoritative. § 1 Scope
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between makemebelieve UG (haftungsbeschränkt) (hereinafter “Provider”) and its clients (hereinafter “Client”) regarding the provision of coaching, hypnosis and NLP services, unless expressly deviating written agreements have been made.
(2) The version of these GTC valid at the time the contract is concluded shall in each case be authoritative.
(3) Conflicting or deviating conditions of the Client are not recognized unless the Provider expressly agrees to their validity in writing.
(4) These GTC apply equally to entrepreneurs (B2B, §§ 14, 310 (1) BGB) and consumers (B2C, § 13 BGB), unless an express distinction is made between the two groups.
§ 2 Subject of services and delimitation
(1) The Provider renders services in the following areas:

• Coaching (individual and group format, online and in person)

• Clinical hypnosis (individual and group format, online and in person)

• NLP (Neuro-Linguistic Programming) – individual and group format

(2) None of the Provider’s services are medical, psychotherapeutic or healing treatments within the meaning of the Heilpraktikergesetz (German Alternative Practitioners Act) or the medical professional code. They replace neither a medical or psychiatric diagnosis nor psychotherapeutic treatment.
(2a) Clinical hypnosis and NLP within the meaning of these GTC are methodically grounded, process-oriented procedures. They are not esoteric, mystical, energetic or spiritual practices. The Provider renders no healing, prophesying, channeling or energetic services, no astrology, no card-reading, no healing work in the sense of alternative-medical or spiritual schools. Promises of salvation, cure or prediction are expressly not the subject of the service.
(3) The Provider’s services are process-oriented services. The Provider renders its services with professional care according to the respectively recognized methods and to the best of its knowledge and belief. An assurance of a particular success, a concrete result or a change in behavior cannot be given due to the procedural nature of the services and is expressly not assumed by the Provider.
(4) The Client is obliged to inform the Provider, completely and truthfully, before the start of the first session, about known health limitations, mental illnesses, ongoing medication, and any prior psychiatric diagnoses.
(5) The Provider reserves the right to decline a collaboration where contraindications exist (in particular severe psychiatric illnesses, active psychoses, pregnancy in individual cases, certain medications) or to refer to suitable specialists.
 
Note: Where existing health complaints or mental illnesses are present, the Provider expressly recommends seeking medical or therapeutic advice before using the services.
§ 3 Exploratory conversation and conclusion of contract
(1) The Provider offers interested persons a free exploratory conversation. This serves exclusively for getting to know each other and for examining whether a meaningful collaboration between Provider and interested person is possible.
(2) The exploratory conversation is not a service within the meaning of these GTC. It establishes no contractual relationship and triggers no payment obligation. The Provider is not obliged to render coaching, hypnosis or NLP services within the exploratory conversation.
(3) Both the Provider and the interested person may decide freely after the exploratory conversation whether a collaboration comes about. There is no obligation on either side to give reasons.
(4) A contract for paid services comes about only through a concrete booking and its confirmation by the Provider. Booking is generally done via the Provider’s online booking system or in writing by email.
(5) By completing the booking, the Client confirms having read, understood and accepted these GTC. Acceptance is given by active confirmation (checkbox) in the booking process. The checkbox is not pre-ticked.
(6) An automated confirmation email with a link to these GTC is sent immediately after booking. This confirmation email constitutes acceptance of the contract by the Provider.
(7) Before the first hypnosis session, the Client is obliged to sign a separate declaration of consent. This is part of the contract process and serves to inform about the mode of action, contraindications and voluntary participation.
§ 4 Prices and payment terms
(1) All prices are net prices plus the value-added tax applicable by law in each case. The tax rate valid at the time of invoicing is authoritative.
(2) Payment of the agreed fee is due in full and in advance. The Provider begins rendering services only after full receipt of payment, unless otherwise agreed in writing.
(3) Payment is made by bank transfer, credit card or a payment service provider offered by the Provider, in accordance with the options indicated in the booking process.
(4) In the event of default of payment, the Provider is entitled to charge default interest at the statutory rate (§§ 288, 247 BGB) and to suspend the rendering of services until the outstanding claim is settled in full.
(5) For services to clients domiciled in another EU country (B2B), the reverse-charge procedure pursuant to § 13b UStG (German VAT Act) or Art. 196 of the VAT System Directive applies, provided the Client presents a valid VAT identification number.
(6) For services to clients domiciled in the United Kingdom (UK), the tax regulations for cross-border services valid at the time the services are rendered apply.
(7) Packages and multi-session contracts: For the booking of packages or several sessions, the following applies in addition:

• Booked packages are to be redeemed within 12 months from conclusion of contract, unless a deviating period is expressly agreed. After this period expires, unredeemed sessions lapse without claim to a refund, insofar as the Provider is not responsible for the non-redemption.

• In the case of premature termination of a package by the Client without good cause, there is no claim to a refund of amounts already paid for sessions not yet used. The Provider may, at its own discretion, offer a goodwill arrangement.

• In the case of termination for good cause attributable to the Provider, sessions not yet rendered are refunded on a pro-rata basis.

• Detailed package conditions deviating from the above may be agreed separately in the respective booking process and take precedence over these GTC.

§ 5 Rendering of services – in person and online
A. Services in person / at the Client’s location
(1) Insofar as the Provider renders services at the Client’s location or at a place designated by the Client, the following provisions apply.
(2) The Provider’s travel times are invoiced at 50% of the agreed hourly rate of the main service, unless a deviating arrangement has been made. Transport costs (rail, flight, rental car, taxi) are passed on at cost price. For travel by the Provider’s own car, EUR 0.42 per kilometer driven is invoiced.
(3) For multi-day assignments, necessary accommodation and meal costs are passed on against proof.
(4) A binding estimate of travel and incidental costs is communicated to the Client in text form before conclusion of contract. Material deviations exceeding 10% of the estimate are to be reported to the Client without delay.
(5) The Client undertakes to provide a suitable, undisturbed and confidential working space at the agreed location. For group or team formats, appropriate technical conditions additionally apply (seating, projection capability, if required).
(6) If the service cannot be rendered, or can be rendered only to a limited extent, due to insufficient or unprovided premises at the Client’s location, the agreed fee is nevertheless deemed fully earned. Travel and incidental costs likewise remain subject to reimbursement in this case.
B. Online services / technical requirements
(7) For online sessions, the Client is responsible for the presence of the technical requirements (stable internet, suitable device, camera and microphone).
(8) If technical disruptions occur during an online session, the following rules apply:

• For disruptions of up to 15 minutes’ duration, the session is continued, provided a meaningful conduct is possible. The missing time is, where possible, appended at the end of the session.

• For disruptions between 15 and 30 minutes’ duration, the Provider decides, in consultation with the Client, whether the session is continued in shortened form or postponed to a replacement appointment.

• For disruptions of more than 30 minutes’ duration whose cause lies within the Client’s area of responsibility, the session is deemed rendered; there is no claim to a refund or replacement appointment.

• For disruptions of more than 30 minutes’ duration whose cause lies within the Provider’s area of responsibility, a free replacement appointment is offered.

§ 6 Client’s duties of cooperation
A. Preparation and cooperation
(1) The Client undertakes to work through agreed preparation tasks, exercises or other tasks (hereinafter “Tasks”) that the Provider has recorded in writing within the collaboration, conscientiously and completely by the next agreed appointment.
(2) Recorded in writing within the meaning of this section means: documentation by email, messaging system or in a session summary by the Provider.
(3) If the Client appears at the agreed appointment and has demonstrably not completed the tasks recorded in writing, the Provider has the following right of choice:

• Option A (cancellation): The Provider cancels the session. The fee paid in advance for this session remains with the Provider and is deemed earned. The Client has no claim to a refund or free replacement appointment.

• Option B (reworking): The Provider conducts the session and uses the time to work through the missed tasks. The session is thereby deemed fully rendered; there is no claim to an additional session.

(4) The exercise of the right of choice under paragraph 3 lies in the Provider’s sole discretion and is communicated to the Client at the latest at the start of the session.
B. Conduct during online and hypnosis sessions
(5) For online sessions, in particular hypnosis sessions, the Client additionally undertakes:

• to be in a sober state at the time of the session – free of alcoholic, narcotic or consciousness-altering substances, insofar as these are not medically prescribed

• to be alone during the session in a protected, undisturbed room, unless expressly agreed otherwise

• to carry out no parallel activities that bind attention or endanger safety (in particular no driving of vehicles, no operating of machinery)

(6) In the event of a breach of the duties under paragraph 5, the Provider is entitled to end the session without any claim of the Client to a refund. For hypnosis sessions, the Provider is moreover obliged to break off the session if the conditions for a safe conduct are not given.
§ 7 Cancellation and rescheduling by the Client
(1) The Client may cancel or reschedule an agreed appointment free of charge up to 48 hours before the planned start of the session. The time of receipt of the cancellation declaration in text form by the Provider is authoritative.
(2) In the case of cancellation within 48 hours before the agreed appointment, as well as non-appearance without prior cancellation, the agreed fee is deemed fully earned. No refund is made in this case. Travel and incidental costs already incurred pursuant to § 5 likewise remain subject to reimbursement. The Client reserves the right to prove that the Provider incurred no damage, or substantially less damage, as a result of the cancellation.
(3) By way of derogation from paragraph 2, a full refund of the fee paid is made exclusively where the Client sets out and substantiates a demonstrable and important reason for the short-notice cancellation. Important reasons are in particular:

• Sudden serious illness of the Client (medical certificate required)

• Accident or acute medical emergency of the Client or a close relative (proof required)

• Officially ordered quarantine or comparable force majeure

(4) The decision on whether an important reason exists lies in the Provider’s reasonable discretion. The Provider communicates the decision to the Client within 5 business days of receipt of the proof.
(5) Rebooking to a later appointment is possible once and free of charge, provided it takes place more than 48 hours before the original appointment. Further rebookings may be subject to a processing fee.
§ 8 Cancellation and rescheduling by the Provider
(1) The Provider is entitled to cancel or reschedule agreed appointments with a lead time of at least 48 hours. In these cases, a replacement appointment is offered to the Client without delay.
(2) In the case of illness of the Provider, force majeure or other unforeseeable circumstances not attributable to the Provider, the Provider is entitled to cancel or reschedule the appointment at shorter notice as well. The Client receives in this case a free replacement appointment of its choice.
(3) A claim for damages for lost profit or indirect damages as a result of a cancellation by the Provider is – insofar as legally permissible – excluded.
(4) The Provider is entitled to terminate the collaboration for good cause with immediate effect. Important reasons are in particular:

• Unreasonable conduct of the Client toward the Provider

• Subsequent disclosure of contraindications pursuant to § 2 (5)

• Repeated default of payment despite reminder

• Breach by the Client of the recording prohibition pursuant to § 15

In the event of termination for good cause, sessions already paid for but not yet rendered are refunded on a pro-rata basis.
§ 9 Right of withdrawal (consumers / B2C only)
 
This section applies exclusively to clients who are consumers within the meaning of § 13 BGB. Entrepreneurs have no statutory right of withdrawal.
(1) Consumers have a statutory right of withdrawal pursuant to §§ 355 et seq. BGB. They have the right to withdraw from this contract within 14 days without giving reasons.
(2) The withdrawal period is 14 days from the day the contract is concluded (booking date).
(3) To exercise the right of withdrawal, the Client must inform the Provider of the decision to withdraw from this contract by means of a clear declaration (e.g. by email).
(4) Exception: If the Client has expressly consented that performance of the service begins before expiry of the withdrawal period, and has confirmed that he loses his right of withdrawal upon complete performance of the contract, the right of withdrawal lapses upon complete rendering of the service (§ 356 (4) BGB).
(5) Withdrawal address: makemebelieve UG (haftungsbeschränkt), Römerstr. 7, 80801 München, email:signal@thorstenkistner.com.
§ 10 Personal responsibility and after-effects of the services
(1) The Client uses the Provider’s services of his own free will and on his own responsibility. All decisions the Client makes during or after the collaboration – in particular concerning professional, personal, family, health or financial matters – lie exclusively within his own responsibility.
(2) The Provider gives no recommendations or instructions for carrying out concrete life, business or treatment decisions. The Provider’s methods serve to bring awareness, clarity and the activation of the Client’s own resources – not the steering of external life decisions.
(3) The Client is expressly advised, before far-reaching decisions – in particular separations, terminations, larger investments, changes to medical treatment – to allow an appropriate period of reflection and, where applicable, to seek expert advice (e.g. medical, psychotherapeutic, legal, tax).
(4) Existing medical or psychotherapeutic treatments are not to be changed, reduced or ended without consultation with the respective treating professional. In particular, prescribed medication is neither to be discontinued on one’s own authority nor changed in dosage.
(5) Any after-effects – such as temporary emotional reactions, fatigue, intense dreams or heightened sensitivity – are not unusual in the context of deep procedural work and do not constitute a defect of the service. Persistent or unusual symptoms are to be medically clarified.
(6) Complaints about health or other effects allegedly resulting from the collaboration are to be reported to the Provider in text form within 14 days of the respective session appointment, in order to enable timely clarification. Claims under § 13 (1) (personal injury, intent, gross negligence) remain unaffected by this.
§ 11 Emergencies and referral
(1) Should, in the course of the collaboration, indications of acute psychiatric crisis states, suicidal tendencies, danger to self or others, dissociative reactions or other states requiring medical or psychotherapeutic treatment arise, the Provider is entitled and obliged:

• to end or restructure the ongoing session

• to point out to the Client the necessity of medical or psychotherapeutic help

• in the case of danger to life or limb, to initiate the steps necessary to avert the danger – including by breaching the duty of confidentiality pursuant to § 14, insofar as this is necessary to avert a concrete danger (§ 34 StGB, justifying necessity)

(2) The Provider is not liable for health or other consequences resulting from the Client’s refusal to make use of recommended medical or psychotherapeutic help.
(3) In acute crisis situations outside ongoing sessions, the Client turns to the medical emergency service (tel. 112 in DE/EU; 999 or 112 in the UK) or Telefonseelsorge (tel. 0800 / 111 0 111 or 0800 / 111 0 222 in DE). The Provider is not available as crisis help outside agreed session times.
§ 12 Force majeure
(1) Force majeure exists in the case of events outside the parties’ sphere of influence that render the rendering of services impossible or substantially impede it. These include in particular: pandemics and official measures to combat pandemics, natural disasters, armed conflicts, terrorism, official orders, as well as prolonged disruptions of power, internet or telecommunications infrastructure.
(2) In the case of force majeure, the affected party is released from the obligation to perform for the duration of the impairment. Appointments already booked are postponed to appointments after the obstacle ceases. Insofar as the service can sensibly be converted to an online format, this is to be preferred over postponement.
(3) If the obstacle lasts longer than 3 months, both parties are entitled to terminate the contract by declaration in text form. In this case, services already paid for but not yet rendered are refunded on a pro-rata basis.
(4) Claims for damages by the parties on account of the effects of force majeure are – insofar as legally permissible – excluded.
§ 13 Liability
(1) The Provider is liable without limitation for damages arising from injury to life, body or health, as well as for damages caused intentionally or by gross negligence. The provisions of the Produkthaftungsgesetz (German Product Liability Act) remain unaffected.
(2) For slight negligence, the Provider is liable exclusively for the breach of essential contractual duties (cardinal duties). Essential contractual duties are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Client may regularly rely. In this case, liability is limited to the foreseeable damage typical for the contract.
(3) The Provider’s liability is – insofar as legally permissible – limited in amount as follows:
a) For contracts with entrepreneurs (B2B):

• For individual sessions: to three times the value of the respective session, but at most EUR 25,000.00

• For packages or multi-session contracts: to the total value of the booked package, but at most EUR 50,000.00

• For group formats and workshops: to three times the participation fee, but at most EUR 25,000.00 per participant

• Cumulated over the entire contract period: at most EUR 100,000.00

b) For contracts with consumers (B2C):

• For individual sessions: to three times the value of the respective session, but at most EUR 5,000.00

• For packages or multi-session contracts: to the total value of the booked package, but at most EUR 15,000.00

• For group formats and workshops: to three times the participation fee, but at most EUR 10,000.00 per participant

• Cumulated over the entire contract period: at most EUR 30,000.00

(4) The liability limitation by amount under paragraph 3 does not apply to damages within the meaning of paragraph 1 (intent, gross negligence, personal injury, product liability).
(5) The Provider is otherwise not liable for:

• Indirect damages, lost profit or other financial losses, insofar as legally permissible

• Damages based on incorrect or incomplete information provided by the Client

• Damages due to technical disruptions during online sessions, insofar as these do not lie within the Provider’s sphere of influence

• The absence of a particular coaching, hypnosis or NLP success (cf. § 2 (3))

• Consequences of decisions the Client has made on his own responsibility (cf. § 10)

(5a) Delimitation of advice: The Provider is not a physician, alternative practitioner, psychotherapist, psychiatrist, lawyer, tax advisor, financial or investment advisor, or business or strategy consultant. The Provider is also not a trainer for coaching, hypnosis or NLP – participation in the services establishes no corresponding professional qualification. With regard to the integration of AI systems into business processes, the Provider renders reflection and clarification work, but no technological implementation or strategy consulting.
(5b) The Provider is expressly not liable for consequences arising from the Client applying impulses, reflections or insights from the collaboration in areas requiring qualified professional advice. For medical, psychiatric, legal, tax, financial or corporate-strategic questions, the Provider expressly refers to correspondingly qualified professionals.
(5c) Contributory fault: The Client is obliged to examine and implement, on his own responsibility, the recommendations, suggestions and exercises given to him within the collaboration. For damages based on the Client’s failure to comply with this duty of examination, § 254 BGB applies accordingly.
(6) The Client’s claims for damages – with the exception of claims under paragraph 1 – become time-barred one year after the statutory start of the limitation period. Statutory limitation periods that cannot mandatorily be shortened remain unaffected.
§ 14 Confidentiality
(1) The Provider treats all personal information, session contents and information about the Client’s company that becomes known to it within the collaboration as strictly confidential.
(2) The Client for his part undertakes to maintain confidentiality toward third parties regarding all information that comes to his knowledge within the collaboration. This comprises in particular:

• Contents and course of the sessions, as well as any statements by other participants in group sessions

• Methods, frameworks, models, tools and procedures of the Provider – passing these on or describing them to third parties in oral, written, electronic or other form is not permitted

• Business, organizational and personal information about the Provider and its activity

• Written materials, worksheets and other documents provided within the collaboration

(3) The confidentiality obligations under paragraphs 1 and 2 continue without time limit beyond the end of the contractual relationship. Excepted is information that is demonstrably publicly known or that became lawfully accessible to the Client from a third party without an obligation of confidentiality.
(4) The Provider’s confidentiality obligation recedes insofar as an obligation to notify authorities is required by law or an averting of danger within the meaning of § 11 of these GTC is necessary.
(5) The Provider may use anonymized insights from the collaboration for its own professional development, provided no conclusions about the person of the Client are possible.
(6) The duties of this section apply independently of, and in addition to, the provisions on copyright and rights of use pursuant to § 17.
§ 15 Recordings
A. Recordings by the Provider
(1) Recordings of individual sessions by the Provider are made exclusively on the basis of the Client’s express prior consent.
(2) For recordings of group sessions, workshops and trainings, the following applies:

• Recordings are made exclusively on the basis of separate, prior consent obtained from each individual participant pursuant to Art. 6 (1) (a) and Art. 7 GDPR.

• Consent may be given in written form, in electronic form (e.g. via an online form with active confirmation by checkbox) or, for video sessions, orally at the start of the session, provided the consent is clearly documented.

• Consent is voluntary and can be withdrawn at any time with effect for the future. The withdrawal can be declared in any form – in writing, by email or, during ongoing video sessions, also orally to the Provider. If consent is withdrawn orally during an ongoing recording, the Provider ends the recording without delay.

• If a participant refuses consent or withdraws it, the Provider is entitled to refrain from, interrupt or end the recording, or to exclude the participant concerned from the recorded area.

• Purpose, storage duration, group of recipients and rights of deletion are set out separately and transparently in the consent form or in the oral information.

• A recording without the prior consent of all participants is excluded.

(3) Commercial use of recordings by the Provider (e.g. for marketing or training purposes) requires separate, express consent of the persons concerned.
B. Recordings by the Client
(4) A recording of the sessions by the Client himself – in the form of audio, video, screenshots, recordings or other recordings – is excluded without the Provider’s express prior written permission. This applies expressly also to secret recordings of any kind.
(5) In the event of a breach of paragraph 4, the Provider is entitled:

• to end the session immediately without any claim of the Client to a refund

• to terminate the collaboration for good cause with immediate effect (cf. § 8 (4))

• to assert claims for injunctive relief and damages, in particular in the case of dissemination or publication of the recordings

• in the case of a violation of personality rights (§§ 22, 23 KUG, German Art Copyright Act) and of the confidentiality of the non-public spoken word (§ 201 StGB), to initiate civil and criminal measures

(6) A handwritten transcript of one’s own insights by the Client for personal use is excepted from this, insofar as it contains no verbatim reproduction of methods, frameworks or statements of third parties.
§ 16 Data protection
(1) The collection, processing and use of the Client’s personal data is carried out exclusively within the framework of the applicable data protection provisions, in particular the GDPR (DSGVO) and the BDSG (German Federal Data Protection Act).
(2) Details of the data processing, of the Client’s rights and of storage periods are to be found in the Provider’s separate privacy policy, which is available on the Provider’s website.
(3) These GTC and the privacy policy complement each other. In the case of contradictions in data protection matters, the privacy policy takes precedence.
§ 17 Copyright, protection of methods and rights of use
(1) All materials, frameworks, methods, models, concepts, documents, tools and contents created or provided by the Provider within the collaboration (hereinafter “Works”) are protected by copyright and remain the intellectual property of the Provider, unless a deviating written agreement has been made.
(2) The Client receives a simple, non-exclusive, non-transferable right of use, limited to the purpose of the contract, in the Works provided to him, for personal or – in the case of B2B contracts – internal company use. The right of use lapses upon the end of the contractual relationship, unless otherwise agreed.
(3) Beyond the confidentiality obligation pursuant to § 14, the Client is in particular prohibited from:

• copying, replicating or integrating into his own offerings the Provider’s methods, frameworks, models and procedures – whether for payment or free of charge

• reproducing, editing, making publicly accessible or making available to third parties the materials provided

• developing or offering his own trainings, coaching offers, workshops, publications or comparable services on the basis of the Provider’s methods

• using the Works commercially, sublicensing or exploiting them

(4) Expressly permitted is the application of the learned contents to one’s own person, one’s own life and – in the case of B2B contracts – to one’s own leadership and organizational work within the Client’s company. Not permitted, by contrast, is passing on the underlying methodology to third parties (cf. § 14 (2)).
(5) In the event of a breach of the provisions of this section, the Provider reserves the right to assert claims for injunctive relief and damages in accordance with the statutory provisions.
§ 18 Strictly personal performance and representation
(1) The Provider renders the services personally as a matter of principle. However, the Client has no claim to strictly personal rendering of services by a specific individual, unless otherwise expressly agreed.
(2) The Provider is entitled, in the case of illness, holiday, force majeure or other important reasons, to be represented by equally qualified persons or to call in qualified third parties to support the rendering of services. The confidentiality obligation pursuant to § 14 is to be applied to these persons as well and is to be ensured contractually by the Provider.
(3) Should representation not be possible or not be reasonable for the Client, the provisions on cancellation by the Provider pursuant to § 8 apply.
§ 19 Applicable law and place of jurisdiction
(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) If the Client is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider’s registered seat (Munich).
(3) For consumers, the following applies in addition: provided the Client has his domicile or habitual residence in an EU member state, the mandatory consumer protection provisions of that state also apply.
(4) For clients domiciled or resident in the United Kingdom, the contractual provisions of these GTC apply, subject to mandatory British consumer protection rules.
§ 20 Final provisions
(1) Should individual provisions of these GTC be wholly or partly invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision is to be replaced by a valid one that comes closest to its economic purpose (severability clause).
(2) Individual contractual agreements between Provider and Client always take precedence over these GTC. To be valid, they require text form (e.g. email). Oral side agreements are excluded insofar as they have not been confirmed in text form.
(3) The Provider is entitled to amend these GTC with a notice period of 30 days. Existing contractual relationships are not affected retroactively by amendments.
(4) The respective current version of the GTC is available on the Provider’s website.
Provider identification
makemebelieve UG (haftungsbeschränkt) Management: Regina Henfling-Kistner Address: Römerstr. 7, 80801 München, Germany Email:signal@thorstenkistner.comWebsite:www.thorstenkistner.comVAT identification number: DE457418059 Commercial register: Amtsgericht München (Munich Local Court), HRB 304060